Wednesday, September 05, 2007

Fun with Ford

I drive a Ford car, and I have been having trouble with it. I took it to the dealership in late July and told them of a problem I have been having. They checked out the car, but could not find anything wrong. They said that I needed to have a data recorder installed on my car so that when the problem happens again, I can record what is going on with the engine. It seemed like a good idea to me. Well, apparently, they only have 1 data recorder and someone else was using it. So, I waited. I waited some more. Every time I called, it was still on someone else's car. After a month, I finally asked to speak to some one higher up than the technician who had been helping me.

Alas, I received the same information from the customer service manager. I would just have to wait. Well, I was tired of waiting. So, I wrote a little note to Ford Motor Company to complain about my service. Lo and behold, when you state that you are afraid to drive your Ford car, someone really does listen. I received a call today from a customer care representative at Ford and the dealership has found a data recorder. I can go in tomorrow to have it installed on my car. I guess going to the higher power really did work.

1 comment:

Melanie said...

You go girl!!